Fast, unlimited and there when you need it
Whether you rely on the internet occasionally or frequently, all of our Broadband plans offer a seamless experience, including unlimited data, and the same download and upload speeds. Our plans also never restrict your connection at peak times, they're Unlimited 24/7. So, when everyone is home and online, you’ll still enjoy a fast, stable connection.
Plus our Ultrafast and Hyperfast Broadband Plans come with router and Mesh WiFi extenders as part of the package to make sure your coverage goes far from the very start.
Bundle your Broadband and Mobile and Save
Combine your Broadband and Pay Monthly Mobile services into one easy contract and get lots of benefits:
- See your monthly broadband bill reduce by £10 per month
- Save £240 over two years on a 24 month contract
- One contract, one bill, one provider
Our Broadband Plans
Recommended for light day to day broadband use
- Unlimited data 24/7
- 250Mbps Download
- 250Mbps Upload
- Sure Home Phone
A great solution for a home with multiple broadband users
- Unlimited data 24/7
- 600Mbps Download
- 600Mbps Upload
- Free Router
- One free Mesh Wi-Fi extender
- Sure Home Phone
The ultimate broadband experience. A gamers dream.
- Unlimited data 24/7
- 944Mbps Download
- 944Mbps Upload
- Free Router
- Two free Mesh Wi-Fi extenders
- Sure Home Phone
Perfect for multiple users that would benefit from a static IP
- Unlimited data 24/7
- 600Mbps Download
- 600Mbps Upload
- Includes static IP
- Free Router
- One free Mesh Wi-Fi extender
- Sure Home Phone
The benefits of Ultrafast Pro but with Hyper speeds and extra tech
- Unlimited data 24/7
- 944Mbps Download
- 944Mbps Upload
- Includes static IP
- Free Router
- Two free Mesh Wi-Fi extenders
- Sure Home Phone
Additional WiFi extenders
Once your broadband is connected, if you find that your WiFi signal is weak or drops entirely when you move to a different room, it might be due to the distance between your router and the part of the home you're in. This can also happen if there are obstacles like thick walls or multiple floors that hinder the signal's reach. To resolve this, we have the solution. Simply plug in and connect one or more of our Mesh WiFi extenders which will maximise the coverage throughout your home. So no matter what room you're in, you'll still enjoy a fast, stable connection.
Did you know? Our Ultrafast and Hyperfast Broadband Plans come with FREE WiFi extenders, but if you need more, that's not a problem.
Resolve issues quickly with the Sure Support App
One of the quickest ways to resolve a query is with our Sure Support App. Once you've downloaded the app, it will enable you to run network tests on your router to identify potential problems which you can easily fix yourself without the need to spend time on the phone.
FAQs
Your broadband is your connection to the internet. It is delivered to your home via fibre and/or copper cables. The broadband cable comes into your home to a home gateway router.
You access the internet via your home gateway router either with a wired connection (using an ethernet cable to connect your device directly to your router) or with a wireless connection (whereby a WiFi signal is transmitted from your router and connects with WiFi-enabled devices, such as smartphones, tablets and TVs.
WiFi6 is the fastest of WiFi technology. It is designed to increase overall network efficiency, which increases network capacity and allows several devices with various bandwidth requirements to connect to your WiFi at the same time.
WiFi data travels along frequency bands, and each frequency band is made up of component streams. WiFi6 has the highest number of streams yet, which means higher connection speeds. These higher speeds allow for consistent high-speed connections which improve high definition video streaming.
WiFi6 has been designed to be able to handle an increase in devices without negatively impacting your WiFi speeds. This results in a smooth streaming experience, while providing uninterrupted connectivity of the ever-increasing number of smart devices in our homes.
To get the best WiFi signal strength your router needs to be located away from any objects that might cause interference (such as Bluetooth speakers, games consoles and microwaves), preferably somewhere high up in the centre of your home.
You could reduce the demands on your WiFi by connecting some devices, such as your TV or desktop computer, directly to your router via an ethernet cable. In addition, turn off apps and devices that are not in use, which could free up WiFi capacity for the devices that you are using.
Download the Sure Support app on Android or iOS to diagnose potential problems and fix them quickly and easily.
For more advice, visit our Help & Support pages.
Turn off apps and devices that are not in use, as they could be competing for bandwidth on the same broadband connection. You could reduce the demands on your WiFi by connecting some devices, such as your TV or desktop computer, directly to your Home Gateway (router) via an ethernet cable.
Download the Sure Support app on your mobile device (on Android or iOS) to diagnose potential problems and fix them quickly and easily.
It might be that the service you are paying for is not sufficient for the demands of your household. If, for example, you have several people accessing the internet at the same time (watching a streaming service on TV, browsing the internet, or accessing work emails), you might want to consider upgrading your broadband plan.
For more advice, visit our Help & Support pages.
If you are experiencing problems with your home broadband or WiFi there are several basic checks you can try at home.
Take a look at your Home Gateway (router) and check that the lights are on, that it is connected to the Fibre Unit and that the Fibre Unit is turned on with lights on its left hand side. If the lights aren’t on, check the power cables to each.
For more advice, visit our Help & Support pages.
For more help visit Help & Support
*£35 per month is based on Superfast Broadband 250Mbps as part of your 24-month bundle contract, faster speeds available. Speeds are average and symetrical. Price includes Sure home phone (Landline) and GST and are correct as of 28/07/2023. Connection fees may apply (Landline new installations £145.53, Landline reconnection £55.23, Broadband connection £16.51). Prices increase annually on or after 1st July, by an amount up to the March Retail Price Index (RPI) figure published by the States of Jersey. To benefit from the discount your Pay Monthly Mobile Plan, Unlimited Broadband and Sure Home Phone Line must all be on the same account and signed or re-signed after 1st March 2021. Ts&Cs apply
Speeds shown are average and symmetrical. Prices based on 24-month contract. Superfast broadband price includes a Sure home phone (Landline). Ultrafast and Ultrafast Pro broadband price includes a Sure home phone (Landline), router and 1 mesh. Hyperfast and Hyperfast Pro broadband price includes a Sure home phone (Landline), router and 2 mesh. Prices include GST and are correct as of 01/05/2023. Connection fees may apply (Landline new installations £145.53, Landline reconnection £55.23, Broadband connection £16.51). Prices increase annually on 1st July, by an amount up to the March Retail Price Index (RPI) figure published by the States of Jersey. Contracts agreed between 1st May – 30th June will be exempt from an RPI price increase in 2023. Ts&Cs apply.